While setting up Xero and Tradogram, you may run into some common errors. To ensure a successful integration please follow the appropriate video below:

https://www.tradogram.com/videos/xero-integration

While configuring the integration settings, you still may get some errors after successful implementation of the 2 programs.

Why are my items from invoices/expenses created in Tradogram not copying over to Xero?

In your integration settings, one of the mandatory options is to "Select a default account for items that do not have a GL Account in Tradogram". If the accounts are not an exact match between Tradogram and Xero, the items will push to the default account in all scenarios. The GL accounts in Tradogram need to be an exact match with the Chart of Accounts in Xero.

GL Account name length/match

Tradogram currently has a character limit for GL Account names of 300 . It is very important that the GL Accounts in Tradogram are an exact match of your Chart of Accounts in Xero otherwise the synchronization will not work properly. If this happens, please adjust the name of the account to something that fits within Tradogram's parameters.

Why are my items pushing to the wrong GL account?

Depending on your settings within Tradogram, it's possible that your transactions are pushing your items to the default account that was set up for that particular transaction type. It is very important that if you want your items to push to the correct account that they are an exact match between Tradogram and Xero.

Why aren't my taxes being applied properly in Xero from Tradogram?

In your "Tax Codes" field under manage company, you will need to ensure that "Name" field in Tradogram matches the "Sales Tax Code" in Xero.

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