FEATURE FAQS

QuickBooks Sync Error: There is an invalid reference to QuickBooks Vendor/Item

Error

There is an invalid reference to QuickBooks “Vendor/Item”. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

Explanation

This means that Tradogram is trying to sync to a Vendor or Item in your Quickbooks account and it’s not finding it.

Solution Option One

  1. Make sure the vendor/item on the Tradogram transaction matches exactly to a vendor/item on Quickbooks
  2. If it does not match exactly by name, you will need to either edit the transacation on Tradogram or add it to Quickbooks

Solution Option Two (Only for items issue)

  1. Go to Manage Company, and click on the Quickbooks integration tab
  2. Select change settings and enable the option to “Copy invoice and purchase order items from Tradogram to QuickBooks.”
  3. Make sure to set a default GL account for items that don’t have one. You need to link an item to a GL account in order to have it added to Quickbooks.

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