FEATURE FAQS

Why isn’t the supplier profile import option working / why is there an error?

If an import fails, an error message will be displayed beside each import line with the reason(s) as to why it failed to import. Ensure that all fields with an asterisk (*) for each supplier have been populated.

The following fields are mandatory for supplier profiles to be imported successfully:

  • Company Name
  • Postal Address
  • Contact Name
  • Contact Email

In addition, make sure that the template being uploaded is saved in a Windows CSV comma delimited format (CSV UTF-8). This is especially important for Apple/Mac users, as uploading an incompatible file type will result in an error. If a problem persists or a comma delimited file format is not available on the device being used, please contact Tradogram support to have the file converted to an appropriate format.

FEATURE FAQS

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