This guide details the potential errors you may encounter when importing your supplier list into Tradogram and how to resolve each issue.

CSV Column Headers Do Not Match

This indicates that the column headers in your import file differ from the headers in our official template.

To resolve this issue:

1. Click the Download Template button to obtain the latest, correct template.
2. Copy your existing import data into the newly downloaded template.
3. Save and re-upload the new file.

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Supplier Code not Found

This error occurs when updating existing suppliers via re-import. If the code in your import file does not match an existing supplier code in the system, the update cannot be performed.

Company Name is Mandatory

The Company Name is a required field for every supplier record. A supplier cannot be created or imported without a name.

Company Name Exceeds Character Limit

The supplier name cannot exceed 50 characters. If your supplier's legal name is longer, you will need to use a shortened version or an abbreviation to fit within this limit.

Account Number Exceeds Character Limit

The Account Number field has a maximum limit of 50 characters. Please ensure any internal or supplier-provided account codes adhere to this length.

Physical Address and Country are Needed for a Complete Address

While the Physical Address section is not strictly required to save a supplier, if you choose to provide any physical address data, you must include both the Street Address and the Country for the import to be successful.

Postal Address is Mandatory

The Postal Street Address is a required field for all suppliers. While the City, State, and ZIP/Postal Code are optional, the primary street address line must be populated.

Postal Country is Mandatory

The Postal Country is a mandatory field. This value must be an exact match to the country names provided in the Tradogram system dropdown menu.

Phone/Fax Exceeds Character Limit

The Phone Number and Fax Number fields each have a limit of 20 characters. This includes any spaces, extensions, or special characters (e.g., +1, -, ()).

Website Exceeds Character Limit

The Website URL field has a maximum limit of 250 characters.

Invalid Supplier Type

The Supplier Type must match one of the four specific categories supported by the system. In your import file, you must use one of the following exact terms:

• Operational
• Strategic
• Commodity
• Joint Venture

Invalid Supplier Category

This error occurs when the category name in your file does not exactly match the supplier categories already created in your account.

• Multiple Categories: You can link a supplier to multiple categories by separating each name with a semicolon (;) within the cell.

Contact Name is Mandatory

Every supplier must have a Main Contact Name assigned to the profile.

Contact Email is Mandatory or Contact Email is Not a Valid Email Address

All suppliers must have a Main Contact Email because Tradogram uses this address to send transactions (like Purchase Orders) directly to the vendor. The email must be in a valid format (e.g., name@company.com).

Default Payment Terms Exceeds Character Limit

The Default Payment Terms field allows for a maximum of 1000 characters. This is intended for short descriptions or standard terms (e.g., "Net 30").

Default Tax Exceeds Character Limit

The Default Tax Name (e.g., "VAT" or "State Tax") has a maximum limit of 25 characters.

Bank Account Number Exceeds Character Limit

The Bank Account Number field for a supplier has a maximum limit of 30 characters.

Default Tax Percentage is Not a Valid Number

The Tax Percentage must be entered as a simple numerical value. Do not include symbols or text; the system will recognize the number as a percentage.

Please Check Is Active Value and Try Again

The system requires a clear status for every supplier. You must enter either "Active" or "Inactive" in this column.

Custom Field is Mandatory

If you have created a Supplier Custom Field and marked it as "Mandatory" in your account settings, that field must be populated with a valid value for every supplier in your import file.

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