If an import fails, an error message will be displayed beside each import line with the reason(s) as to why it failed to import. Ensure that all fields with an asterisk (*) for each supplier have been populated.

The following fields are mandatory for supplier profiles to be imported successfully:

• Company Name
• Postal Address
• Postal Country
• Contact Name
• Contact Email

In addition, make sure that the template being uploaded is saved in a Windows CSV comma delimited format (CSV UTF-8). This is especially important for Apple/Mac users, as uploading an incompatible file type will result in an error. If a problem persists or a comma delimited file format is not available on the device being used, please contact Tradogram support to have the file converted to an appropriate format.

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