There are a number of reasons why database items may not be appearing in the item database during the creation of a requisition. Reasons may include:

• Items being added to the branch’s database, but not being associated with at least one or more suppliers

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In order to match items with suppliers:

Click on the "Items" tab on the left hand side menu

Click the "Match Items With Suppliers" action button by clicking at the top right on "More Actions"

You can either associate items with suppliers or conversely, suppliers with items using the swap columns action button.

• Items being added to one branch’s database, but not being added to the branch under which the requisition is being created

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In order to make the items available to all branches, you can use categories. To set up categories, click on the tab on the left hand side menu.

Click on "Add New Item Category" on the right hand side.

Choose the option highlighted in the screenshot above and click on "save item category"

• A user selecting a department to which they’re assigned, but which does not have the designated item categories assigned to it (if specific item categories have been assigned to that department)

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