If a supplier hasn't received a request form, you can easily resend the document or update their contact information. Use the steps below to ensure your request reaches the right person.

Resend the Request Email

If the email address is correct but the supplier needs another copy:

• Go to the Request Overview listing page.
• Click on the specific Request to expand the details panel.
• In the Status Table, locate the supplier and click Resend Email in the right-hand column.

Update Supplier Contact Details

If the request was sent to the wrong address, update the profile first so the system uses the new information for the resend:

1. Select Suppliers from the left toolbar.
2. Click on the Supplier to open their profile window.
3. Click Edit in the top-right corner.
4. Enter the new email address for the contact(s) in the right-hand column.
5. Click Save Supplier to confirm.
6. Return to the Request and use the Resend Email option (as described in Step 1) to forward the form to the updated address.

Important Notes on Supplier Accounts

The ability to update contact details depends on how the supplier interacts with Tradogram:

• Non-Account Suppliers: If you manage the supplier's info manually, the steps above will work immediately.
• Registered Tradogram Suppliers: If the supplier has their own Tradogram account to manage requests directly, they must update their own contact details within their account settings. You will not be able to edit their primary contact information for them.

Tip: If the email is correct but still not received, advise the supplier to check their "Spam" or "Junk" folders and add Tradogram to their safe sender's list.