If your supplier hasn't received an issued Purchase Order (PO), there are several ways to resolve the issue depending on whether you need to resend the original or update the contact details first.

Resend the Purchase Order

If the contact information is correct and you simply need to try again:

• Open the issued Purchase Order.
• On the top of the PO, click the Resend to Supplier button.

Update the Supplier's Email Address

If the PO was sent to an incorrect or outdated address, you must update the supplier profile before resending:

1. Select Suppliers from the left toolbar.
2. Click on the specific Supplier to open their profile.
3. Click Edit in the top-right corner.
4. Update the email address in the Supplier Contacts section.
5. Click Save Supplier at the bottom right.

Manage "Require Supplier Confirmation"

If you originally checked Require Supplier Confirmation and no longer wish to wait for the supplier to acknowledge the PO, please note that this setting can be overridden by users in your Tradogram account. 

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When viewing the PO, when you hover over the More Actions button, you will see an option to accept the PO on behalf of the supplier. 

In the Activity Log, the PO will be marked as Accepted by the Supplier on behalf of the user. In this case, the user’s name will be displayed in the log. 

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