Depending on the settings of your branch, this scenario may or may not apply:

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If you have the following option deselected in Tradogram, this will occur:

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Each item in the database needs to be linked with at least one associated supplier for the item to be selectable from the database. Items that aren’t linked to at least one supplier in the database will not be selectable from the database, and if no items are linked to at least one supplier, the database button will be greyed out.

To do this, please go to the items tab and match items with suppliers:

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