If you are unable to select items from your database or find that the "Add Database Items" button is inactive while creating a Purchase Order, it is usually due to your branch's supplier association settings.

The Cause: Supplier Association Requirements

Depending on your branch configuration, Tradogram may require that every item in your database be linked to at least one specific supplier.

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• The Logic: If your settings require supplier-item matching, the system will only show you items that are explicitly "linked" to the supplier you have selected for the Purchase Order.
• The "Greyed Out" Button: If you haven't selected a supplier yet, or if the supplier you selected has no items linked to them in your database, the "Add Database Items" button will remain unselectable.

How to Resolve This

Option 1: Link Items to Suppliers (Recommended for Data Integrity)

To make items appear, you need to establish a connection between your items and their vendors:

1. Navigate to either the Items or Suppliers tab on the left-hand toolbar.
2. Click the More Actions button at the top right.
3. Select the option to Match Items with Suppliers.
4. Once linked, these items will immediately become available for any Purchase Order created for that specific supplier.

Option 2: Disable Mandatory Association

If you prefer to be able to add any database item to any Purchase Order regardless of the supplier:

1. Go to Manage Branch (from the top-right dropdown menu).
2. Select the Branch Profile tab.
3. Ensure the option "Associate database items directly with suppliers" is deselected.
4. Save your changes.

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