Available Support Resources

All users have full access to our self-service help center, which includes:

• Knowledge Base - Our central hub for detailed articles and step-by-step instructions.
• Tutorial Library - Nearly 100 tutorial videos providing visual walk-throughs of key features.
• FAQ Collection - Over 300 FAQs covering specific scenarios and common troubleshooting questions.
• User Guides - Comprehensive manuals to help you navigate the platform from end to end.

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Additionally, company admins have exclusive access to live chat support for real-time assistance.

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We typically respond to all chats within a few minutes during our regular business hours (9 AM–5 PM EST). While we also check and respond to chats periodically outside of these hours, please note that response times may be delayed. Additionally, our office is closed on Canadian federal holidays, so replies on those days may also be limited or delayed. Thank you for your understanding!

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Help Us Improve

Your feedback is essential to the growth of our support library. At the bottom of every help article, tutorial, and FAQ, you will find a section labeled "Was this helpful?"

We encourage you to use the Thumbs Up or Thumbs Down icons to let us know if the content met your needs. This feedback helps our team identify which articles are clear and which ones need more detail, allowing us to continuously improve the knowledge base for you.

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