Integrating your procurement data with QuickBooks Online (QBO) requires precise data alignment. Most sync errors occur because of a mismatch between the details in Tradogram and the records in your QuickBooks company file.

Business Validation Error: Account and Item Details Mismatch

• To link lines between a purchase order and a transaction, the lines must have identical account and item details. This happens when the invoice has more line items than the associated PO.
• The Fix: Ensure that every line item matches exactly between the records, or remove the conflicting line.
• Please Note: Taxes & Added Fees on transactions are pushed as a line item. This error commonly occurs when the PO does not have the same taxes or added fees as the invoice. If this is the case, modify the PO to include the existing taxes and fees as this will make sure the PO has the same line items as the invoice.

Business Validation Error: Vendor Mismatch

• This error occurs when the PO and the associated invoice have different vendor names while the QBO setting to link invoices to POs is active.
• The Fix: Verify that the supplier/vendor name on both the PO and the Invoice are an exact match.

Supplier "x" is Not Supported

• This happens when the supplier name in Tradogram does not exactly match the vendor name in your QuickBooks company file.
• The Fix: Update the vendor name in your Tradogram supplier database to match QBO exactly.
• Pro Tip: After updating the name in your database, edit and resubmit the transaction (even without changes) to force the record to capture the updated information.

Item Does Not Exist in QuickBooks

• If you are pushing data as Item Details (rather than Category Details), the item must exist in your QuickBooks Product/Services Library.
• The Fix: Ensure the item name and details match your QBO library exactly.

Payment Term "x" is Not Supported

• The payment term entered on the Tradogram transaction does not match the list of terms available in QBO.
• The Fix: Align the payment term on the transaction with a valid term from your QBO account.
• Long-Term Solution: Set up payment terms as a dropdown menu in Tradogram that mirrors your QBO terms to prevent users from entering unsupported text.

GL Account "x" is Not Supported

• The GL Account selected in Tradogram does not exactly match an active account in your QBO Chart of Accounts.
• The Fix: Adjust the GL Account in Tradogram and edit the transaction to apply the corrected account.
• Long-Term Solution: Pull your COGS and Expense GL Accounts directly from QuickBooks into Tradogram to ensure they are always in sync.

Item that contains invalid character not supported in QBO

This error occurs when a line item’s Name or SKU field contains a character that QuickBooks Online (QBO) does not support. To resolve this, review your transaction for the following prohibited characters and remove them before re-syncing:

• Vertical Lines / Pipes: |
• Colons: : (specifically in item names)
• Brackets & Tags: { }, < >
• Symbols: Carets ^ and Percent signs %
• Non-standard Quotes: Unicode or "smart" quotes (ensure you use standard straight quotes ' or ")
• Slashes: / or \

The Fix: Edit the item details in your Tradogram database or directly on the transaction to replace these characters with standard alphanumeric text.

‍